Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders are typically delivered within 7–15 business days.

2. Will I receive a tracking number?
Yes. A tracking number will be sent to your email once your order has been shipped.

3. Can I return my order?
Yes. We accept returns within 30 days of delivery.

4. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

5. How can I contact customer support?
Email us anytime at support@kucozy.com.

6. Is my payment secure?
Yes. All payments are processed through secure and trusted payment providers.

7. Can I cancel my order?
If your order has not yet been processed, please contact us as soon as possible. We'll do our best to assist you.

8. Do you have a physical store?
No. Kucozy is an online-only e-commerce store serving customers across the United States.