FAQ

# Frequently Asked Questions (FAQ)

## 1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 5–12 business days, depending on your location.

## 2. Do you provide tracking information?
Yes. Once your order has been shipped, we will send you a tracking number by email.

## 3. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.

## 4. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with photos of the item. We will arrange a replacement or a full refund after verification.

## 5. How long does it take to receive a refund?
Approved refunds are processed to your original payment method within 5–10 business days after the returned item has been received and inspected.

## 6. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error.

## 7. Can I change or cancel my order?
If your order has not been processed yet, please contact us as soon as possible. We will do our best to assist you.

## 8. How can I contact Kucozy?
Email: support@kucozy.com